The support site provides innovative tools to help solve any software problems. It is comprised of a frequently asked questions section and help files that can be down loaded from the eSYS Development ftp server.

Answers to many of the most commonly asked questions will soon be available in the "Frequently Asked Questions" section. Simply click on the question outlined in the Help page and the solution will be returned via hyper-text linking.

Help systems for many of the eSYS software products are commonly updated. These files will be made available on the eSYS ftp server. Simply click on the required Help file and the file will be transferred to the user’s personal computer.

If additional support is required, eSYS Development technical engineers can be contacted using the following numbers. The steps to be followed prior to calling eSYS technical support are detailed below.

If you have a question about an eSYS Development product, first:

- Consult the documentation and other printed information included with your product.

- Check the on-line Help.

- Check the README files that come with your product disks. These files provide general information that became available after the books in the product package were published.

- Consult electronic options such as eSYS Development web page (http://www.esys.com.au)

If you cannot find a solution, you can receive information on how to obtain product support by contacting eSYS Development Support Network. The Network, where available, offers high-quality technical support options that allow you to get what you need: the right answers right now.
 

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

- The version number of eSYS Development product that you are using.

- The type of hardware that you are using, including network hardware, if applicable.

- The operating system that you are using.

- The exact wording of any messages that appeared on your screen.

- A description of what happened and what you were doing when the problem occurred.

- A description of how you tried to solve the problem.